Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
For custom or made-to-order items, processing may take 3–10 business days, depending on design complexity and production workload.
Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Rates & Delivery Time
Shipping charges are calculated at checkout based on location and order size.
Estimated delivery times:
- West Malaysia: 1–3 business days
- East Malaysia: 3–7 business days
- International (if applicable): 7–14 business days
Note: Delivery times are estimates and may vary due to courier delays, weather, or peak seasons.
3. Custom Orders
For CNC panels, wall designs, or custom fabrication:
- Delivery timeline will be confirmed individually after design approval
- Production only begins after final confirmation and payment
- Any delays will be communicated in advance
4. Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a tracking number via email or WhatsApp.
Tracking updates may take up to 24 hours to appear.
5. Delivery Issues
Please ensure your shipping address is correct before placing an order. We are not responsible for:
- Incorrect or incomplete addresses
- Failed delivery attempts
- Delays caused by courier services
If a parcel is returned to us, additional shipping charges may apply for re-delivery.
6. Damaged or Defective Items
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos or videos as proof
We will assess the issue and offer:
- Replacement, or
- Repair (for CNC/custom items)
7. Self Pickup Option (Optional – edit if needed)
Customers may opt for self pickup from our workshop by appointment.
We will notify you once your order is ready.
8. Contact Us
For any shipping-related inquiries, please contact us:
- WhatsApp: +601140705350
- Email: themarunine@gmail.com